Warranty & Service
All Hitek Group products come with a 2-year transferable parts and labor warranty. The only exclusion to this is from damages due to neglect or abuse.
Please submit a ticket, email firstname.lastname@example.org, or call us at 0086-HITEK (20-6620-6762). We make every effort to respond or assist you in a timely fashion. Emails are usually answered within 24 hours or less during the business week.
No problem! Use the same numbers and email address listed above.
Call 0086-HITEK (20-6620-6762) for an RMA number and send it in the original packaging to:
Hitek Group Co., Limited
Rm403, Daguang Road, Tianhe Disrict, Guangzhou, China
Please contact us and we will be happy to send you original packaging at a very nominal fee. Products shipped in non-original packaging are frequently damaged. Better to be safe than sorry.
You pay for the shipping to us for repairs, and we pay for the shipping back to you.
Hitek Group is not liable for damages that may incur while an item is en route to us, so please purchase insurance when you ship.